Before
- Customers ask the same questions repeatedly
- After-hours enquiries get missed
- Website visitors leave before calling
- AI gives risky answers when it is not controlled
AI AGENTS
AI agents for local business enquiries and support
AI should not be a gimmick on a small business website. It should answer real customer questions, collect useful details and reduce missed enquiries without pretending to replace the business owner.
SCD workflowAI AGENTS
01Question→
02Answer→
03Qualify→
04Capture→
05Handoff
BEFORE / AFTER
What changes when the process is clearer
After
- Approved answers are available 24/7
- Useful details are captured before follow-up
- The agent hands off when a person is needed
- AI supports the business without guessing
Best for
- Businesses that miss calls or after-hours enquiries
- Owners answering the same questions every day
- Websites with repeated service, price or booking questions
- Businesses wanting a practical AI trial before committing heavily
What we do
- Train the agent on the business services, hours, FAQs and handoff rules
- Keep answers grounded in approved business information
- Capture enquiries and pass them to the right person
- Set sensible limits so AI credits are not wasted
Grounded answers
The agent uses approved business information, not open-ended guessing.
Lead capture
Enquiries are collected with the details needed for follow-up.
Human handoff
The system knows when to stop and pass the customer to a person.
01Define
02Train
03Test
04Limit
05Improve
OUTCOMES
What this should improve
We start with the use case first. If a website, Google profile or service page would help more, we say that first.
Fewer missed website enquiries
More useful customer information before follow-up
Clear handoff when a human is needed
AI that supports the business instead of guessing
Get a plain look at what needs fixing first.
We check the website, Google presence, directory gaps, service-page gaps and customer contact path. Then we show the practical next step.
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